Want to make an imPACT in the lives of children, young people and families at a time when they need the most support?

Help us make an imPACT
From our volunteers on the front lines – our PACT Support Persons – to the passionate community leaders who open doors to help us achieve far-reaching outcomes for vulnerable children in their communities – our PACT Partners – there are a number of ways you can get involved.
PACT services are more in-demand than ever, and we are looking for people across Queensland to join our passionate team of PACT Support Persons.
Discover below what it takes to meet this challenging, but incredibly rewarding role!
Requiring bucket loads of dedication to meet the emotional and time-heavy demands of the role, PACT Support Persons are truly exceptional!
PACT volunteers come from all walks of life. While no experience is necessary as we offer comprehensive training, due to the challenging and confronting nature of this role we ask candidates to self-evaluate whether they have the following traits:
Volunteer Traits

Compassionate, caring & empathetic
Building trust is a must between the child witness and their support person. Volunteers need the skills to build rapport with children and their families to support them without judgement throughout their legal journey.

Confidential and impartial
As an impartial support person, PACT volunteers must be able to follow all instructions, legalities and court processes including not discussing evidence.

Flexible and available with their time
The process from initial arrest to trial can be lengthy and unpredictable. Volunteers must dedicate a significant amount of time to support their allocated witness.

Resilient and calm under pressure
Supporting children and young people through what may be the most difficult time of their lives requires a great deal of resilience and the ability to stay centered, calm and clear-headed.

Ability to communicate effectively
Even many adults have a hard time wrapping their heads around the complex justice systems and legal jargon. Add stress, anxiety and trauma to the mix, and it all becomes even more confusing. Volunteers have to be able to communicate with children and young people in ways they can relate to.

Have a growth-mindset
PACT is court-approved and respected within the legal community because we mutually respect the system we work within. PACT volunteers must be willing to undergo training, Â learn processes & use technology in order to protect privacy, offer excellent service and maintain legal privacy.

Ability to form positive relationships
Volunteer PACT Support Persons liaise with a range of stakeholders within the community, legal profession, police and government depts., etc. As such, they must be effective communicators and able to build positive working relationships.
