Our Child Safe Commitment

At PACT, the safety and wellbeing of children, young people and vulnerable people is at the centre of everything we do.

We are committed to creating environments where children, young people and vulnerable witnesses feel safe, respected, listened to and supported throughout the justice process.

We work in a way that is trauma-informed, culturally safe and inclusive. We believe every child and young person has the right to:

  • feel safe
  • be heard
  • be treated with dignity and respect
  • understand what is happening around them
  • ask questions and raise concerns
  • have support people they trust
  • receive support in a calm and supportive environment

Our staff and volunteers are trained to work within clear professional boundaries and in line with nationally recognised child safe principles and standards. We work in a calm, respectful and supportive way and recognise that attending court and engaging with the justice system can feel overwhelming and unfamiliar.

What Child Safety means at PACT

PACT is committed to:

  • providing trauma-informed and child-focused support
  • using child-friendly communication and resources
  • promoting cultural safety, inclusion and respect
  • listening to children, young people and families
  • maintaining safe recruitment, screening and training practices
  • providing supervision and ongoing support to staff and volunteers
  • responding appropriately to concerns, complaints or disclosures
  • maintaining clear professional boundaries
  • protecting privacy and confidentiality

Children and Young People have a Voice

We encourage children and young people to speak up, ask questions and tell us if something does not feel right. We will listen respectfully and take concerns seriously.

Children and young people can talk to:

  • a PACT volunteer
  • a PACT staff member
  • a parent, carer or trusted adult
  • another support person they feel comfortable with

Inclusion and Cultural Safety

PACT is committed to creating welcoming and inclusive environments for all children, young people and families.

We recognise the importance of cultural safety, diversity and inclusion, including for:

  • Aboriginal and Torres Strait Islander children and families
  • children and young people with disability
  • culturally and linguistically diverse communities
  • LGBTQIA+ young people
  • children and young people in care
  • vulnerable adults and support persons

We acknowledge that every person’s experience is different and we aim to provide support that is respectful, inclusive and responsive to individual needs.

Our Standards and Policies

PACT aligns its practices with:

  • Queensland Child Safe Standards
  • National Principles for Child Safe Organisations
  • National Standards for Volunteer Involvement

Our policies and procedures support safe and respectful practices across all areas of our organisation.

Feedback or Concerns

If you have concerns about the safety or wellbeing of a child or young person connected with PACT, please contact us.

We take concerns seriously and will respond respectfully and appropriately.

Phone: 1800 449 632

Email: pact@pact.org.au

 

Last updated: 06/2026